FAQ
Do you have any burning questions about how this site works? Hopefully we have some answers. For general questions, keep reading below. If you are a vendor please read through the general FAQ first, then refer to the Vendor FAQ at the end for anything more specific.
General FAQ:
Q: How do you select the tools to be listed?
A: We post as we discover new tools, and plan on posting new tools at the rate of several a week until either we catch up or the rate of new product launches slows down (both = unlikely, so expect a steady stream). As long as a service or tool meets our basic criteria, we’ll try and get a post online in a reasonable timeframe.
Q: Do you do your own reviews or ratings?
A: No. There are lots of places online that write great reviews of hosted project management services. Our goal here is to provide a forum for an alternate perspective, the customer’s. We may do feature breakdowns and such (yay, tables and charts!) but we’ll leave the judgment calls to the actual customers.
Q: Do you accept guest posts or articles?
A: Yes please! We love to post guest articles – they’ll live under the Articles tab and be featured in our blog, where they’ll be seen and envied by at least six or seven people. Maybe eight on Tuesdays. Hey, we’re still in a traffic building mode, but get in on the ground floor! Contact us with your topic idea. We don’t accept product reviews in article form however (add those to the product’s post).
Q: I have a great idea for something you should do with the site! How do I let you know!
A: Two options, either email us or add your idea to the Feedback forum (look to the floating tab along the left side of your browser) so others can see and vote on it.
Q: I found a horrific bug, so bad it makes me weep for the future of all software development. How do I alert you to this travesty?
A: See above, same means.
Q: How do you police against “fake” reviews (e.g. vendors submitting their own)?
A: As best we can with limited time and resources. We use common sense and the occasional glance at source IP’s of commenters to keep an eye out for anyone trying to game their ratings. That said, some may slip through, so use your own best judgment.
Q: Are the results on the front page ranked?
A: Yes, they reflect the top ranked tools via weighted average – highest average number of stars per review combined with the overall volume of reviews. Ideally the tools who are most actively reviewed, and by the happiest customers, will bubble up.
Q: Can rankings, ratings, or details in the posts be influenced by a vendor’s sponsorship or paid advertising?
A: Not at all. While we do want to keep the lights on and generate some ad and affiliate revenue, the ONLY ways you’ll see that reflected are 1) the obvious banners and button ads (header, post footer, and sidebar) and 2) some of the featured content displayed at the top of the home page from time to time.
Q: What project management tools do YOU use to build and run this site?
A: Several of the ones mentioned over in the User Reviews!
Q: Getting down to the details, what is this site running on?
A: Fine question! Wordpress, a customization of a theme from StudioPress, about 30 plugins, and a lot of cursing at the keyboard.
Vendor FAQ:
Q: Our product isn’t listed. How do we let you know?
A: Fill out the Suggest a Tool form. And thanks for letting us know!
Q: The summary information on our user review post is wrong or outdated. How can we get it updated?
A: Easy, and thanks for helping us keep the posts updated. Just email us the details.
Q: Can we provide you with better screenshots?
A: Absolutely, and THANK YOU! Send us a note and point us to where online we can go grab them. Just note the combined total of screenshots should be <2MB and you should use Web-friendly image types such as PNG, GIF, or JPG. Please don't ZIP them up, as we dislike unpacking zipped files from strangers (no matter how likable we're sure you are).
Q: Can we pass along a special offer or discount for the OnlinePMTools.com community members and subscribers?
A: Again, absolutely. Just send us the details and we’ll get back to you ASAP on if it’s something we feel comfortable sharing. If we do, we may post to our blog and/or Twitter feed, or even throw up in a banner onsite somewhere if it’s cool enough.
Q: Do you accept advertising?
A: Sure do! Food on the table is a wonderful thing. Drop us a line.
Q: How much traffic do you get?
A: Right now, so close to launch, not a vast amount. However it’s growing everyday. When it gets awe-inspiring, no doubt we’ll toss up a brag stats page. If this detail is somehow of critical importance to you, drop us a line and tell us why.
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